Frequently Asked Questions
If you have experienced the passing of a loved one, please allow us to express our condolences and offer our help. You can reach us at (800) 474-0448, or call your local SouthCare Funeral Home for immediate assistance. For contact information, please click here
If you’re caring for your loved one and death is imminent, we’ll be here to guide you through the next steps. You may find it helpful to review and print the information below:
If a Death Occurs at Home
If a death has occurred at home and your loved one is not under hospice care, please call 911 and a police officer will respond to the home. If your loved one is under hospice care, please call the hospice nurse. Once help arrives, please have them contact us at (800) 474-0448 to reach one of our Atlanta funeral homes.
At a Hospital, Hospice Facility, or Nursing Home
Contact the nurse or physician. In most cases, he or she will come to the room and make the pronouncement of death. Once help arrives, please have them contact us at (800) 474-0448 to reach one of our Atlanta funeral homes.
Medical Examiner or Coroner Cases
If your loved one is in the care of the medical examiner or coroner, you will need to authorize him or her to release your loved one into our care. Please ask them to contact us at (800) 474-0448 to reach one of our Atlanta funeral homes. We will then contact you to schedule a meeting with one of our funeral directors, usually the following day.
Out of Area
Contact us at (800) 474-0448 to reach one of our Atlanta funeral homes and a funeral director will assist you. It is important to contact us prior to contacting another funeral provider. This may save time and minimize expenses.
Once your loved one has been received into our care, we’ll contact you the next business morning and schedule a time for you to make the necessary arrangements.
A cremation and funeral society is a membership organization dedicated to providing high quality pre-planned cremation and funeral services at an affordable price.
Cremation and funeral pre-planning is for anyone who wants their wishes to be recorded and on file for the future and for those who wish to alleviate their family of emotional hardship and overspending due to grief.
Membership comes with many benefits. In addition to fair prices, savings and a full range of services, membership in SouthCare’s cremation and funeral society provides access to caring professionals at each of our Atlanta funeral homes, pre-planning options, personalized service and peace of mind for your loved ones.
The Society should be notified at the time of death. Our staff will respond to the location of passing and receive your loved one into our care. Usually the next business day the legal next-of-kin meets with one of our licensed funeral directors to sign the appropriate authorization forms. Currently, SouthCare also offers the option of online arrangements depending on the level of service desired by the family. SouthCare will then secure legal permits and prepare the body according to the final arrangements. In the case of cremation, once complete, the cremated remains are placed in the selected urn or container and available for pickup or delivery.
You may register or contact our offices for a registration form. The membership cost is $99 per person or $75 each if registered with another person (at the same time). Payment is made online. Your information is cataloged in our computer system and your wishes are secured in a protected environment. At the time of death, we will present your loved ones with the actual copy of your detailed description and service requests.
Yes. The SouthCare Cremation & Funeral Society™ has an establishment license and employs licensed funeral directors and embalmers to offer quality services and materials.
Yes, SouthCare offers the ability to pay in advance for final arrangements, covering the major expenses associated with cremation or funeral services. Depending on the services selected, cremation and/or funeral, there are minor charges at the time of death for items such as document procurement, certified copies of the death certificate, newspaper obituaries, cemetery expenses and any additional services selected by the family that are not part of the pre-paid arrangements. At the time of death, we will contact your family or next of kin to discuss your wishes. Prepayments are placed in an insurance policy for your protection.
Social Security pays a lump sum death benefit to a living legal spouse and not the Society. Veterans may apply for reimbursement or cash benefits to be paid to the family or next-of-kin. Additional veteran services include a U.S. burial flag, free grave space, headstones or markers, Presidential certificates and military honors.
Yes. We’re here to meet your family’s needs during your time of loss, no matter the faith or religion. Our options for cremations and burials can be personalized to fit your family’s faith and beliefs.
- The ability to make arrangements online at your leisure in the comfort of your home. (see Google reviews sent previously specific to this)
- The recognition we give our Veterans – all veteran transfers are made with honor, draping the flag over the veteran in respect of the honor they deserve. We also have developed a Veteran’s planning guide that assists Veteran families to ensure they know all the benefits they are entitled to. Since 1994, the families of over 3000 veterans have placed their trust in us.
- Cremations performed in our company owned crematories by trained cremation specialists – your loved one never leaves our care. (As of 2014 there was 1 crematory for every 7 funeral homes in Georgia.) Do we want to put this stat in here?
- Our people – See reviews from the families that have placed their trust in us – follow this link to see what others have said about our service
- One service at a time – our chapels and cafés are available to you, your family and your friends exclusively during your service. We are committed to one service at a time with complete flexibility. Whether it’s hanging wind chimes from the ceiling or replacing our artwork with yours, we offer trained celebrants who tailor the service to the unique aspects of your loved one’s life.
- The value and service provided – the fact is most firms overcharge families at a time of vulnerability. Please compare our prices and read our online reviews (click here) before making a decision.
Once the cremation is complete, there are a number of available options for the final disposition of the body, including:
Keepsakes for dividing the ashes among family members
Biodegradable urns to help protect the environment
Wood, marble, glass and metal urns designed to reflect the personality of your loved one
Jewelry available that can hold a portion of the ashes
Combination urn/vault combos for placement in a cemetery
- Specially designed urns and tubes to provide a dignified way of scattering ashes
Yes. It is important to remember that cremation does not limit the funeral in any way, and, in fact, can give a greater number of options in the remembrance of those who are no longer with us. For more information, visit the Cremation section of our website under Services.
No, our crematories are located on-site in Marietta and Stockbridge, Georgia, and are operated by our certified crematory technicians. Most funeral homes do not own and operate their own crematory and outsource their cremations to others, so it is important to consider the security of choosing operators with onsite capabilities.
No. The body does not have to be embalmed, unless the deceased is to be prepared for a public viewing service. We do allow private identification viewings without embalming.
Yes. Pre-arranging with SouthCare Cremation and Funeral Society™ shows your intentions; however, a family member or personal representative needs to sign the required authorization for a cremation. A Healthcare Directive or Healthcare Power of Attorney is preferred. We can assist you in making arrangements if you have no survivors.
Yes. We will always allow family members, if requested, the opportunity to view the cremation. If this is your wish, when our staff places the deceased into the crematory chamber, you will be invited to view the process.
Yes. We welcome inspections. Out of respect for the other families we serve, we’ll schedule a time for you to come to the crematory when other cremations are not being performed.
We use sophisticated identification and tracking procedures including stainless steel, individually numbered identification discs and identification tags. The steel tags have our name and a cremation number stamped into them. Throughout the cremation process, the identification disc remains with the body.
Upon cremation, this steel tag is placed with the cremated remains. The cremated remains are then given to your family to be buried, scattered or kept at home. The unique identification number is listed in our files and cataloged in our databases.
The remains will be handled according to your written instructions. They may be returned to your survivors, scattered at sea or over certain designated land areas, or buried at the cemetery of your choice.
No. Urns are not required by any state or federal law; however, SouthCare has a wide selection of urns and most families choose to purchase an urn for the remains.
SouthCare Cremation & Funeral Society serves the entire state of Georgia and surrounding areas and will handle arrangements if the passing occurs outside of the state. Additional fees may apply.
SouthCare is able to provide service throughout the United States in cases where burial in another state is desired. We’ll coordinate with the funeral home of your choice or assist you in finding one in the area you wish the interment to take place. Our Funeral Directors are trained to comply with state requirements for all who transfer domestically.
If the family requests to send the remains to another country for interment, SouthCare’s experienced staff is able to work with the consulate to ensure a seamless process so your wishes will be fulfilled.
Yes, SouthCare Cremation and Funeral Society honors the deceased’s wishes for eye and tissue donation.
Below is a selection of questions to consider:
Are you considering cremation, traditional or green burial?
Do you want a period of visitation prior to the service?
Do you want an open or closed casket?
Do you want special music?
Do you want to have the ceremony catered?
Do you want the ceremony at the funeral chapel, your place of worship or other venue?
Do you want family and/or friends to participate in the ceremony?
If cremated, what will you want to do with the ashes?